Mr Williamsburg, Revolutionary ideas on real estate!Hampton Roads Virginia

I thought I would share an incident that happened to me last Friday. When I went to take a shower I noticed that we had no water pressure. I looked outside to see a bunch of guys digging and installing some type of large wiring underground. Turns out it was Cox Cable “ My friend in the digital age” I asked the foreman if they had ruptured my water line to which he replied “yes”
Did you call JCSA our water supplier ? again he answered yes. I immediately called James City County Service Authority ( JCSA) ,who indicated they had not received any calls for service interruption.  JCSA said they would dispatch someone immediately since we had multiple homes that were without water.

Amazingly a supervisor for JCSA arrived within 8 minutes. (WOW) he assessed the leak and proceeded to find the valve to turn it off. Supposedly the water was pouring out at 1500 gallons a minute.  Sadly it took about 40 minutes to turn it off and stop the water.
Next the heavy equipment, trucks and workers arrived. From the photos below you can get an idea of the work site. They even dropped off a portable toilet !

Thanks to their diligence twelve hours later our water and fifteen of our neighbors water was turned back on.

To my dismay the Cox subcontractors had also severed my cable when they were digging. SO no internet, phone or Cable TV. Ugh. I assumed Cox knew they had an outage since the workers knew they cut the cable. I was wrong. When I called at 4pm to see if they had it back on they said they didn’t know of the outage. The customer service rep said they didn’t have any work going on in my neighborhood and maybe it was Verizon installing wire for their FIOS service. I went and asked the workers again who they worked for to which they replied Cox Cable.  Somehow Cox didn’t know they had work going on in my neighborhood. After begging them to get someone to come out on Friday they did send a service tech who ran a new line to our house and got everything working again. He made comments I won’t repeat in regards to the work crew that caused all the commotion.

I can only fathom how much this mishap is going to cost. No one has determined whose fault it is and who will pay. Miss Utility seemed to mark everything but since the markings are all dug up it could be difficult. I sure hope the cost doesn’t fall on JCSA and its customers ( ME and YOU)  JCSA is investigating it and will report back with it’s findings.

Thanks to all who worked so hard to get our water turned back on.

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